Our help and information desk

SAFMH’s helpdesk is dedicated to assisting mental health care users, their families and members of the public in need of information about mental health services. The organisation can however only assist with information and referrals and does not provide any mental health care services / medical advice directly. Please click here to view our privacy notice.

Please note that SAFMH does not endorse any companies, brands, products or services.

Our contact details

+27 (0) 11 718 1852

Whatsapp: +27 (0) 76 078 8722


Operating Hours

Mon – Thur: 07:30am – 16:00pm
Friday:07:30am – 13:30pm
Sat – Sun (and public holidays):  Closed

Please note that:

Our helpdesk is not a crisis line or a counselling line and operates according to office hours, as stated above

SAFMH is not a residential facility or a hospital

List of Contact Details

Information on pro-bono legal support

Even though SAFMH is an organisation that focuses on the human rights of persons with psychosocial and intellectual disabilities, it does not have attorneys as part of its in-house staff compliment. SAFMH therefore does not provide legal services itself, but instead facilitates access to justice by referring matters to legal entities.

It is therefore important to note the following:

Whilst SAFMH is unable to assist in matters that require urgent legal intervention it will make every effort to link persons to available avenues for support

Once a matter has been referred to one of SAFMH’s legal partners, it becomes the responsibility of the client to communicate directly with the organisation to whom they have been referred to

SAFMH’s legal partners have the final say over whether they are able to assist or not, and SAFMH cannot override such decisions

SAFMH cannot guarantee the exact outcome the client is hoping to achieve, but will always provide a high-quality service, to the best of its abilities

In some cases, pro bono legal support is available when one cannot afford the services of an attorney. It is important to note that free legal advice is possible to obtain, but free legal representation is not that easy to obtain. Persons seeking pro bono legal services are normally asked for a means test in order to determine whether they would qualify for pro bono legal support.

SAFMH is always looking to partner with legal organisations and legal practitioners who would be available to provide pro bono legal support to mental health care users. Any qualified legal experts who are interested in partnering with SAFMH can get in contact with our offices via info@safmh.org

Organisations that offer probono legal support:

For more information
Submit the form below or give us a call on +27 (0) 11 781 1852

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